PDF patterns are automatically sent via email, to the email address associated with your PayPal account. If you order a PDF copy, you will not receive one in the mail. If your PDF hasn't come through, check your spam/junk folders. If you still can't track it down, please forward your order confirmation to email@example.com and I will resend the link.
Once a PDF is downloaded, it cannot be refunded or exchanged.
Most paper pattern orders ship within 3 business days. Orders typically ship twice a week on Tuesdays and Fridays. Occasionally when I need to travel for work, it may take a few extra days, but I always process orders and ship as soon as I return. Someday I may have a staff to do this, but for now, it's just me! :-) If you are in a hurry to get started, PDF patterns are the best option!
You will not receive a shipping notification for paper pattern orders. They ship USPS first class to keep shipping costs low.